Change to Offline (Windows)

If the printer cannot communicate with the computer, an error message "Offline" may be displayed when printing. To bring the printer back online, try the following.

1. Check the connection (USB/Wi-Fi).

   For USB connection:

   Make sure that the USB-connected printer is recognized by the computer.

   For Wi-Fi connections:

   Make sure that icon appears on the printer's LCD.

2. Turn off printer and then turn it on again.

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

3. Check the name of the printer driver.

   Check the names of the printer and printer driver match and set the using printer as default.

   • Default Printer Keeps Changing (Windows)

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

4. Make sure that printer is not set to Use Printer Offline mode.

   1. Start up Canon IJ Printer Assistant Tool.

      • Opening the Maintenance Tool (Canon IJ Printer Assistant Tool)

      Note

      • If the printer selection screen is displayed, select the appropriate printer.

   2. Click View Printer Status on the lower left of the Canon IJ Printer Assistant Tool.

      The viewing Printer Status screen is displayed.

   3. Click Display Print Queue of the viewing printer status screen.

   4. Click Printer menu in the window displayed.

      Make sure Use Printer Offline is not selected.

      If it is selected, click Use Printer Offline to deselect it.

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

5. For Wi-Fi connections, use Wi-Fi Connection Assistant to change settings.

   Diagnose and repair the network connections using Wi-Fi Connection Assistant.

   Download Wi-Fi Connection Assistant from the below page, and install it on your computer.

   • Checking Printer Connection Status Using Wi-Fi Connection Assistant

   Refer to below in regard to starting up Wi-Fi Connection Assistant.

   • Starting Up Wi-Fi Connection Assistant

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

6. Uninstall printer driver and reinstall printer driver.

   If your printer driver version is old or not installed correctly, you may not be able to print.

   Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next step.

7. Restart computer.

   The computer may be unstable for some reason. Restart the computer and try to print.

   Important

   • When restarting the computer, choose Restart instead of Shut down.